Terms and Conditions (Last Updated on 25/06/2025)
These Terms and Conditions ("Terms") govern your access to and use of the services made available on or through the Doorush mobile application and website (together referred to as the "Platform"). The Platform is owned and operated by Holbewoner Technologies Private Limited ("Doorush", "we", "us", or "our"). These Terms apply to all users of the Platform, including individuals or entities seeking household services such as cooking, cleaning, and other domestic tasks (referred to as "users," "customers," or "you"). By registering for or using any part of the Platform, you agree to be legally bound by these Terms. If you do not accept these Terms, please do not use the Platform.
Please read these Terms carefully before using the Platform. Your use of the Platform constitutes your understanding and acceptance of these Terms, including any future amendments.
1.1 Doorush operates as a digital marketplace that facilitates the connection between users and third-party service providers. These providers include:
"Quick Help" partners, who offer a wide range of household assistance including but not limited to cleaning, mopping, dishwashing, laundry, organizing, packing, and unpacking.
"Insta Cook" professionals, who are specialized in offering on-the-spot cooking assistance using the customer’s ingredients at their premises.
These providers ("Service Providers") operate independently and are not employees or agents of Doorush. They work at their own discretion, and Doorush is not responsible for their conduct or service outcomes.
1.2 Doorush enables service discovery, appointment scheduling, payment processing, and customer support. However, Doorush does not directly provide any Helping Services and shall not be held liable for any dissatisfaction, harm, or damages caused by the services rendered by a third-party provider.
1.3 While Doorush verifies Service Providers through ID checks, basic background review, and occasional training sessions, it does not guarantee complete safety, background accuracy, or skill verification. Users are encouraged to exercise reasonable judgment.
1.4 The Platform is intended strictly for personal, residential, and non-commercial use within the territorial jurisdiction of India. Commercial or illegal use is strictly prohibited and may result in termination of access.
1.5 By registering and using the Platform, users consent to receive transactional and promotional communications from Doorush via phone calls, SMS, emails, in-app messages, or WhatsApp, in accordance with the Information Technology Act, 2000 and the applicable TRAI regulations. You may opt out of promotional communications through the Platform’s settings, though critical service-related communications will still be sent.
2.1 To use the services offered by Doorush, users must register using a valid Indian mobile number and furnish accurate information. A user must be 18 years of age or older to register.
2.2 You are responsible for all activities carried out under your Doorush account. You are advised to keep your login credentials secure and private.
2.3 Use of the Platform for any fraudulent or unauthorized activity, including impersonation or providing false information, is strictly prohibited. Doorush reserves the right to take appropriate legal action against such behavior.
2.4 You agree to update your contact information promptly to ensure all notifications are properly delivered.
2.5 You agree to not share your account with others or allow unauthorized access. If you suspect misuse, contact Doorush support immediately.
3.1 Users may place instant service requests or schedule future bookings via the Platform, subject to availability in their geographic region.
3.2 All confirmed bookings will be communicated via SMS, email, or app notification. Doorush reserves the right to reschedule or cancel bookings based on availability, weather conditions, safety concerns, or operational limitations.
3.3 Users may cancel or reschedule bookings up to 30 minutes before the appointment time at no charge. Cancellations within 30 minutes of the scheduled service may incur a cancellation fee to compensate the Service Provider’s time and travel.
3.4 If a Service Provider fails to show up, Doorush will attempt to assign a replacement. If no replacement is available within a reasonable time, users will be eligible for a full refund.
3.5 Services performed are limited to the tasks explicitly selected and paid for on the Platform. Additional tasks requested on the spot may require an add-on charge or fresh booking.
3.6 Time extensions for ongoing services must be requested in-app or through customer support. These extensions are chargeable and subject to Service Provider availability.
4.1 Pricing is dynamic and may vary based on location, time of day, demand, complexity of task, and service duration. Final charges will be displayed before booking confirmation.
4.2 Accepted payment modes include UPI, debit/credit cards, wallets, and net banking. In some areas, cash on delivery may also be allowed.
4.3 Any materials required during service must be provided by the user. If additional tools or materials are needed unexpectedly, the user may be billed separately.
4.4 Refunds will only be provided under specific conditions, including:
Service Provider was a no-show and a replacement could not be arranged;
Service was not delivered at all due to Service Provider fault;
Service delivered was grossly incomplete or defective and validated by Doorush support upon investigation.
4.5 Refunds must be requested by writing to support@doorush.in within 24 hours of service. Requests submitted after this window may not be entertained.
4.6 Refund approvals are at the discretion of Doorush and may require photographic or written proof. Processing times may vary but typically take up to 7 business days.
4.7 Doorush retains the right to modify service charges and apply promotional pricing or discounts during specific campaigns or festivals.
5.1 You must provide a clean, hazard-free environment for the Service Provider to work in.
5.2 Ensure that pets are restrained and any hazardous material or objects are safely stored before service begins.
5.3 You or an authorized adult representative must be present during the service, unless otherwise agreed in writing.
5.4 Service Providers should not be left unattended in sensitive areas or around minors.
5.5 Users must provide all necessary ingredients, appliances, or cleaning supplies unless otherwise specified during booking.
5.6 Doorush disclaims responsibility for loss or theft unless gross negligence by Doorush is proven. Secure all valuables prior to service.
5.7 Users must not coerce or bribe Service Providers into delivering tasks outside the Platform. This is grounds for immediate account suspension.
6.1 Users must treat Service Providers with courtesy, dignity, and fairness.
6.2 Doorush maintains a zero-tolerance policy for verbal abuse, physical threats, or any form of harassment.
6.3 Attempts to bypass the Platform by directly hiring Service Providers may result in account termination and legal action.
6.4 Doorush reserves the right to monitor, audit, and flag accounts demonstrating patterns of abuse, excessive cancellations, or fraudulent behavior.
6.5 All complaints must be lodged within 24 hours of service completion via support@doorush.in. Delayed complaints may be dismissed.
7.1 Doorush follows a strict Privacy Policy, which governs the collection, storage, and usage of user data.
7.2 We use your information to facilitate service fulfillment, improve user experience, resolve disputes, and provide customer support.
7.3 We share information only with trusted third-party service partners for payment processing, background checks, analytics, or operations.
7.4 You may request access, correction, or deletion of your personal data, except where retention is required by law.
7.5 Doorush does not sell or rent user information to external parties.
8.1 All services are provided on an "as-is" basis. Doorush makes no warranty regarding quality, accuracy, or availability.
8.2 You acknowledge that services are performed by third-party individuals and that outcomes may vary based on factors beyond our control.
8.3 Doorush is not liable for any damages, injury, or losses incurred during service, except in cases where gross negligence by Doorush is established.
8.4 In no event shall Doorush’s total liability exceed the amount paid by the user for the booking in question.
8.5 We are not liable for delays or failures caused by events outside our control, including natural disasters, strikes, service interruptions, or legal mandates.
9.1 Doorush reserves the right to suspend or terminate user accounts at any time due to policy violations, fraud detection, or legal non-compliance.
9.2 If a user account is terminated, all ongoing and future bookings may be cancelled without liability.
9.3 Users may voluntarily request account deletion via the app or by contacting customer support.
10.1 All intellectual property on the Platform including text, graphics, software, trademarks, and user interface is owned or licensed by Doorush.
10.2 You may not copy, modify, distribute, or use content from the Platform for commercial purposes without prior written consent.
11.1 These Terms and any dispute arising from them shall be governed by the laws of India.
11.2 All legal proceedings shall fall under the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.
12.1 Doorush may update these Terms at any time. Continued use of the Platform signifies acceptance of the revised Terms.
12.2 If any clause of these Terms is held unenforceable, the remaining clauses will continue to be valid.
12.3 These Terms supersede all prior agreements between the user and Doorush regarding the use of the Platform.
12.4 Doorush’s failure to enforce a right shall not constitute a waiver of that right.
For inquiries, complaints, feedback, or legal communication, you may contact us at:
Company: Holbewoner Technologies Private Limited
Email: support@doorush.in
Phone: +91 9092963743
Address: 1st Floor, 65, 1st Cross Street, 1st Main Road, Rajiv Nagar, Pallikupam, Chennai - 600077
By continuing to access and use the Doorush Platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.
